Help
Answers to the common questions. Tap a question to open it.
Where is my order?
Open Your orders to see each order's status as it moves: placed, being bought, on the way and delivered. Orders are listed on the device you ordered from.
Your order arrives in the slot you picked. See delivery slots.
What is the delivery code?
When your order goes out, your order screen shows a 4-digit code. Tell it to your rider only when the order is in your hands; the rider types it in, and that confirms the delivery. Your rider cannot see the code.
Do not send it by message. After 5 wrong tries the order locks and our team steps in. If your phone is dead or someone else is receiving, contact us and we will confirm it with you.
An item is missing or not available
If the shop does not have an item on the day, it is removed from your order and you are not charged for it. You see it on your order screen, and your delivery fee does not go up.
If something is missing, wrong or damaged when your order arrives, tell us within [JAMES: how long after delivery a missing or wrong item can be reported] with your order number and a photo if you can. We refund that item.
How do I cancel?
From your order screen, until your rider starts buying your items. After that the shop purchase is real, so contact us instead. See cancellation and refunds.
How do refunds work?
A refund goes back the way you paid and reaches you within [JAMES: refund timeline in working days]. During the preview nothing is charged. The full policy is on cancellation and refunds.
How does pooling work?
Every order is delivered on its own unless you choose to pool at checkout.
- A pool joins orders in the same zone and slot, so one ride carries them and the fee is lower.
- It fills on the value of the baskets together, not on how many people join.
- Your own basket decides your fee: below your zone's pooled amount you pay the pooled fee, above it delivery is free.
- If the pool does not fill, we show you the full fee for delivering on your own before anything is charged. If you decline, your order moves to the next pool or is refunded, whichever you chose at checkout.
- Nobody in a pool sees your name, address or basket. Everyone is Person 1, Person 2.
The amounts for each zone are on delivery.
How do I contact nesket?
Email nesket.in@gmail.com or call [JAMES: customer support phone or WhatsApp number], [JAMES: support hours, days and times]. More on contact us.