Cancellation and refunds

• You can cancel from your order screen until your rider starts buying your items.
• Once buying has started, the shop purchase is real, so the order can no longer be cancelled from the app. If something is wrong, contact us and we will sort it out with you.
• If you cancel an order you have already paid for, the full amount is refunded.

• If an item cannot be found at the shop, it is removed from your order and you are not charged for it. You see this on your order screen.
• If you had already paid for it, that item's price is refunded.
• Your delivery fee does not go up when an item is removed.
• If the shop charges more than the price you saw, we pay the difference. Your price never changes after you order.

We show you the full fee for delivering on your own, and you accept it or decline. If you decline, or do not answer in time, your order follows the choice you made at checkout: it moves to the next pool, or it is cancelled and refunded in full.

Tell us within [JAMES: how long after delivery a missing or wrong item can be reported] of delivery at help or nesket.in@gmail.com, with your order number and, if you can, a photo. When we confirm it, we refund that item.

• An online payment is refunded to the same account or card it came from.
• A cash-on-delivery order is refunded by [JAMES: how a cash-on-delivery refund is paid back].
• Refunds reach you within [JAMES: refund timeline in working days] of being approved.

During the preview nothing is charged, so there is nothing to refund yet. See also our terms.